Express mail.

Free shipping costs

Shipping time 24 hours (Monday to Friday working days).

This shipping method has a tracking number.

Correos guarantees delivery through the recipient's signature at the time the package is received.

If at the time of delivery there is no one at the indicated address, Correos leaves a notice for the collection of the order at one of its offices.

Mail.

Free shipping costs

Shipping time 48/72 hours (Monday to Friday working days).

This shipping method does not have a tracking number.

Correos makes the delivery by depositing the package in the mailbox of the indicated address.

Neither Thermika Headwear nor Correos will be responsible in case of loss.

Post and telegraph.

Free shipping costs

Shipping time 4 to 5 days (Monday to Friday working days).

This shipping method does not have a tracking number.

Correos makes the delivery by depositing the package in the mailbox of the indicated address.

Neither Thermika Headwear nor Correos will be responsible in case of loss.

Post and telegraph.

Shipping costs €12.06 VAT included.

Shipping time 4 to 5 days (Monday to Friday working days).

This shipping method does not have a tracking number.

Correos makes the delivery by depositing the package in the mailbox of the indicated address.

Neither Thermika Headwear nor Correos will be responsible in case of loss.

DHL

Shipping costs €7.50-26.00 taxes included (depending on the country).

Shipping time 48-72h (from Monday to Friday working days).

This shipping method has a tracking number.

DHL guarantees delivery through the recipient's signature upon receipt of the package.

If you are not at the address, the courier DHL tries to call you to arrange a second delivery. If the recipient wishes, they can pick up the package at the nearest DHL warehouse. addressee. If this is not possible: DHL tries to deliver the order to the neighbor. If still impossible: An arrival notice is left in your recipient's mailbox with a phone number so that your recipient can contact DHL again and

DHL AIR

Shipping costs €21.00-47.00 taxes included (depending on the country).

Shipping time 48-72 hours (Monday to Friday working days).

This shipping method has a tracking number.

DHL guarantees delivery through the recipient's signature upon receipt of the package.

If you are not at the address, the DHL courier service tries to call your recipient. If this is not possible: DHL tries to deliver the order to the neighbor. If still impossible: An arrival notice is left in your recipient's mailbox with a phone number so that your recipient can contact DHL again and arrange a second delivery. If the recipient wishes, they can pick up the package at the nearest DHL warehouse.

Although we do not exchange one item for another, you can request a return and make a new purchase.

We will refund you as soon as the items have been received at the warehouse within 3-4 business days.

Products subject to change must be received in perfect condition, with original packaging and labels and without obvious signs of use, otherwise no change can be made. We recommend that you do not use makeup before trying on the items.

To return an item(s) for a refund, simply send it to the following address along with the form included in your shipment with your order number and a reason why the item(s) is being returned.

Returns must be sent via insured traceable mail in a secure package to the following address:

Servilogi Attn: THERMIKA HEADWEAR

Plaça del Xarol 28 B, first floor.

Guixeres Industrial Estate

08915, Barcelona.

Items purchased from thermikaheadwear.com must be returned at the customer's expense within 14 days of receipt of shipment for a refund.

All returns must be made within 14 days from the date the order was received.

A refund will be issued to the original form of payment within 2-3 business days of receipt of the return. Please note that we are unable to refund the original shipping charge with the exception of defective or incorrectly shipped items.

I received the order in bad condition.

The product is not what I expected and I would like to exchange it for another.

In any of the cases, it is essential that the products subject to a change are in perfect condition, with original packaging and labels and without obvious signs of use, otherwise no change can be made. We recommend that you do not use makeup before trying on the items.

Any item purchased on sale or at a discount is final and cannot be returned for a refund. If I receive a returned sale or discounted item, we will either refuse delivery or return it at the customer's expense. No refund will be issued.

Gift vouchers are final. No refunds. Items purchased through a gift card can be redeemed for other items or store credit only. Exchanges are issued in accordance with the policies listed above.

1. Each order you place is a non-binding offer on your part to purchase products in exchange for payment.

2. Orders are subject to our acceptance and we may, at our discretion, refuse to accept your order in certain circumstances, including but not limited to:

1. There is an error in the information you provided us (for example, you provided an incorrect shipping address).

2. There is an error on our Site relating to the products you have ordered.

3. The products you have ordered are no longer available.

4. There are limitations on shipping to your region that require additional information to complete a delivery.

5. We will only be deemed to have accepted your order (or any part of it) when we provide you with a shipping confirmation email. Please note that your initial order confirmation email is not acceptance of your order, just an acknowledgment that we have received it.

6. We take reasonable steps to ensure that prices and other information about products on our Site are accurate. Despite these efforts, errors, including incorrect prices, may appear on our Site. However, if we have accepted your order and you have received a shipping confirmation email, you will not be required to pay more than the price indicated when you placed your order.

7. You represent that you are over 18 years of age and have full legal capacity to be bound by these Terms.

1. The Terms in this section apply to any purchase of Products purchased in advance (as defined below).

2. From time to time, we may invite you to pre-order selected products before they are available for purchase (“Pre-Orders”). In the event that we do so, please note that the delivery options offered and set out in the Terms of Sale will not apply to orders for Pre-Owned Products. Pre-purchased Products will be shipped as soon as they are available and the estimated date the Pre-purchased Product will be shipped to you will be displayed when you click the reserve button before adding the product to your cart.

3. You agree that if you order a Product in Advance, you will be charged shortly after placing your order and before your item is shipped. However, your credit/debit card account or method of payment may reflect the deduction from the purchase price immediately after the payment is made.

order. Please note that your order is not confirmed until payment has been made.

4. Please note that if you pre-order a Product, the product you receive may vary (including fit, appearance, size and composition) from the item displayed on the Website. This does not affect your right to cancel or return Products purchased in advance.

1. The inclusion of any products on our Site does not imply, guarantee or warrant that the products will be available if you wish to place an order to purchase them.

1. You can pay for your order using any of the following payment methods, a Visa, MasterCard or Amex credit, debit or prepaid card or using PayPal, Shopify Pay, Google Pay or Apple Pay or another payment method acceptable to Thermika Headwear occasionally.

2. The applicable VAT rate will be the one legally in force at a given time depending on the specific product in question.